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KC VA Medical Center launches 24/7 tele-emergency care service

KANSAS CITY, Mo. — The Kansas City VA Medical Center announced Wednesday the launch of its innovative Tele-Emergency Care service.

The service offers immediate access to medical assistance. Veterans can call their VA medical center at 1-800-698-2411, then press 3, to connect with a health care provider 24 hours a day, 7 days a week.


A team of experienced nurses and emergency medicine providers will quickly assess the veteran’s needs and recommend the most appropriate care for their condition.

The VA will coordinate the veteran with their primary care physician and specialists to cover follow-up needs.

  • Conditions that can be managed virtually:
  • Cough, cold, flu and COVID symptoms
  • Sore throat
  • COPD and asthma flares
  • Eye redness & irritation
  • Tick and other insect bites
  • Skin infections
  • Minor allergic reactions
  • GI illness
  • Urinary tract infections
  • Gout flares
  • Muscle sprains/strains

The tele-emergency care does not replace in-person care. If it is a life-threatening emergency, you are still asked to call 911.

For more information on the tele emergency care service, click here.

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